FAQs
frequently asked questions
Licenses
The Lead Retrieval licenses allows you to use the service on your own devices using a code that the client will receive two weeks prior to the event.
If preferred, we offer a rental device in Lead Retrieval if you do not wish to use the service on your own devices.
The service gives you access to your account (backoffice) and to your scanning licenses.
-Scanning license: It is necessary a scanning license per device that will use the Lead Retrieval.
EXAMPLE: Fira Barcelona wants to use the service on five devices; thus, it will need access to the service and five scanning licenses, per device.
There are three different types of service licenses depending on your needs:
-Small Business: This type of license gives access to the Lead Retrieval service in only one device. Each Small Business includes one scanning license.
-Enterprise: The Enterprise edition gives access to the Lead Retrieval service in three different devices. Each Enterprise license includes three scanning licenses.
-Additional licenses: If you need to use the Lead Retrieval service in more than three devices, you can purchase additional licenses as a complementary to the Enterprise edition. Each additional license includes one scanning license.
EXAMPLE: In the previous example, we will purchase an Enterprise edition which includes three scanning licenses and two additional licenses, totaling of five scanning licenses.
Yes, the licenses are not nominal. There can be as many users scanning in parallel as Scanning Licenses have been purchased.
In case a user tries to log into the App and all Scanning Licenses that have been purchased are in use at that particular moment, a message will appear informing that the user cannot access till one of the Scanning Licenses has ended the session.
Once a user ends a session by logging out the App, a Scanning License is set as free, and another user can access the App by using it.
Access to the APP
The Company Code is the common access code that all users that access the App will need to input to log in. Without the Company Code the users cannot access the App thus cannot make use of the Scanning Licenses.
EXAMPLE: A company has purchased three scanning licenses; this company will have a company code which will allow them to access the Lead Retrieval APP on three devices at the same time.
The Company Code will be sent by Fira de Barcelona to the Administrator of the Service License, who will be responsible of distributing it to the team members that will make use of the Scanning Licenses by accessing the App.
The company code can be also found in the Web Portal, in the licenses tab.
The App will be available to download from the Google Play app market from your device. You can find it by doing a search with the keywords “Lead Retrieval Fira”.
Once downloaded, you will be able to access the APP following the next steps:
1. Open the Lead Retrieval APP and insert the company code that Fira sent to the administrator.
2. Identify yourself. Enter your name or log in as anonymous.
3. Begin scanning the attendees of the event.
Consider that you will need a free license to access the Lead Retrieval service. Otherwise, an error message will pop-up because all the licenses are in used and you will not be able to use them unless you log-out.
You can use Lead Retrieval without being connected to the Internet for capturing leads.
We strongly recommend using Lead Retrieval service with an Internet connection as this is how the service has been designed for.
In case Internet connection is down, you can use Lead Retrieval for capturing leads. This information will be stored in the device and synchronized in the database once the Internet connection is recovered. However, you cannot run additional features.
There are different reasons as to why that might have happened. Please, first check how many licenses you purchased and how many licenses are being in use (you can do so through the Web Portal, on the Licenses section on the left bar menu).
If all your licenses are being in use, you can log-out them from there. If you desire to buy more Licenses you can contact us directly or, during the event, go to the closest costumer service desk and ask for Lead Retrieval.
No, only registration badges will work. If you try to scan anything else with our app it will come out as an error on the leads page.
However, you can add images of the attendee business cards and add them to the notes of the Lead. To do this you have to:
Scan the attendee badge and select the ‘image’ icon to add an image to the attendee’s profile.
Yes, you can edit the information from the APP; you can edit the notes you have written down, the tags and send documents, but you cannot edit the surveys.
From the Web Portal you can add administrator notes.
It is not possible to edit the contact information or add more information to a profile using the APP or the Web Portal. If you want to modify the personal information, you will need to do so when exporting the excel file.
If you have this issue, please contact us so that we can’t check everything’s correct, but in the case that the visitor/exhibitor didn’t fill it out correctly, we can’t do anything about it.
Devices
You will need a mobile phone with back camera. The APP Works with Android 6.0 or more and iPhone from model 7 with IOS 13 or more. We recommend using a stable wifi connection or 4G/5G since the APP needs internet connection to use all its additional features.
You can use the service complying with the already mentioned requirements but consider that the APP has been designed to work best in mobile phones. The use of the APP in Tablet or iPad can present errors since it is not 100% optimized for those.
If rental devices were purchased, the devices will be delivered the days prior to the event or the first day of the event.
The devices will be delivered at the day and hour that the administrator chose to through our scheduling form.
If you wish to change it, please call us, or send us an e-mail with the new scheduling time.
Access to the Portal Web
When purchasing a Service License in Fira de Barcelona’s e-commerce you will be asked to enter name and contact details of the person in charge of the service.
Two weeks prior to the event or trade show, you will be sent an email with the Company Code and the credentials to access the Web Portal. From that moment on the service is activated and you can start configuring it.
There are two types of users: Administrator and Scanners. The Administrator is the responsible of the Lead Retrieval system and can access and set up all the functionalities of the Web Portal. The Scanners are every user that has accessed the system through the App by using a Scanning License.
Only the Administrator can access the Leads on the Web Portal. Scanners will be able to have a quick view on the App. They cannot access other leads information, nor author or modify surveys or upload files.
Information will be accessible through the Web Portal for 3 months after the event. In case you want to remove the information from the Web Portal once you have exported it in a CSV file, you can erase it from the Web Portal or contact us to do that.
If you are the administrators and you did not receive the e-mail with the credentials either:
- The email was sent to the Spam folder. Please, check the Spam folder and change it to your inbox.
- Most probably we have the wrong e-mail for the administrator or for some reason the e-mail did not get through. Please, if you encounter this issue send us an e-mail to leadretrieval@firabarcelona.com.
Database
Yes, we can create different databases. If you desire to do so, please notify us about it and send us the following information: the name which the second database should have, the administrator (name, surname, email and telephone) and the number of licenses per database.
Cancellation of the service
Yes, but only until 7 days before the event. Any cancellation requested after that period will be denied.